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Outsourcing can bring mature experience, efficient methods and lower costs, but at the same time, enterprises should pay attention to their own risks and review the professional level of the outsourcing company. The first is information security risk. Every business has trade secrets. After outsourcing the IT system, especially the construction of the core information system and the IT operation and maintenance work, to the IT outsourcing service provider, how to ensure that the company's trade secret files are not leaked is a key element to consider. Therefore, CIOs need to be cautious and proactive in risk prevention when outsourcing.
Reduce core business outsourcing. According to the survey, 80% of corporate information leaks come from within the company, such as employees who are dissatisfied with the company or leadership. Before a company decides to outsource IT, it must be determined that the outsourced portion contains a smaller amount of company data. Therefore, whether outsourcing will leak company information depends on the business content of the outsourcing.
When outsourcing a project with high or frequent operation and maintenance requirements, be sure to indicate the project's "return to contract" mechanism, that is, to withdraw from the project and operate independently. When signing a contract, you need to master four key words: SOW (Statement of Work), KPI, rewards and punishments, and special terms. The finer the contract, the easier it will be to manage in the future.
Establish norms during outsourced work, such as not bringing storage devices into the workplace, etc.
Regulatory restrictions. Check that IT outsourcing companies comply with data privacy laws and special industry regulations such as Sarbanes-Oxley, HIPPA, ISO20007, etc.
Technical guarantee. Check whether the outsourcing provider has the technical conditions to ensure information security.
Privacy Policy. At the beginning of choosing an outsourcing supplier, an enterprise should first check the confidentiality policy of the outsourcing supplier, and specify the confidentiality agreement and information leakage responsibilities in the outsourcing contract.
Choice of Outsourcers. Before deciding on an outsourcer, do your research, including business size, experience, reputation, etc. Shanghai IT Senior Role has been focusing on one-stop IT outsourcing business, IT system integration services, and IT operation and maintenance management services for decades.